Dispatch Supervisor|Grand Rapids,MI|UPS | Hiring

Your Next Step in Grand Rapids

Snapshot

• Role in Grand Rapids: Dispatch Supervisor
• Status: New Grand Rapids listing (actively interviewing).
• Worksite: Grand Rapids, MI
• Company: UPS
• This Grand Rapids-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our UPS team in Grand Rapids, MI is growing.
• Benefit from working in Grand Rapids, a key hub for the Package Logistics And Operations Management industry.

Rewards

• Pay: $28-$40/Hour (approx. $70.7k/Year)
• Benefits: A comprehensive benefits package is included.
• Clear growth pathways at our Grand Rapids office.

Core Focus

• Core objectives involve your professional skills in Package Logistics And Operations Management.

About UPS & Our Culture

Every UPS driver who rolls out of a package center on time, on the right route, with the right package count, does so because a Dispatch Supervisor managed the morning dispatch process without error. Our Dispatch Supervisors are the operational nerve center of the delivery day — managing driver start times, route assignments, ORION exception overrides, and first-hour service recovery with the speed and systems fluency that keeps 60 to 120 drivers on schedule from the moment the first car leaves the building. If you are searching for dispatch supervisor jobs near me in ground transportation where every decision has a real, immediate operational consequence and where career advancement into operations management moves faster than almost any other function, the UPS Dispatch Supervisor role is the most operationally impactful entry point into UPS management.

What Our Team Says (Employee Reviews)

"Dispatching at UPS teaches you to make decisions under pressure faster than any other management role I have seen. By 9:30 AM I have handled three call-outs, rerouted 40 stops across two drivers, managed a vehicle breakdown, and called back a driver whose route missed a commercial delivery commitment. The ORION system gives me tools but every exception decision is mine. The management training UPS invested in me in this role made me a better operations leader than two years of classroom instruction ever could." - Current Dispatch Supervisor, Greensboro, NC.

Role Overview & Responsibilities

As a UPS Dispatch Supervisor, you manage the daily driver dispatch operation at an assigned package center — assigning routes, processing call-outs, monitoring driver progress through the ORION real-time tracking dashboard, and resolving delivery exceptions before they generate service failures that impact UPS's guaranteed delivery commitments.

• Morning Dispatch Execution: Execute the daily driver dispatch plan using the UPS Center Planning Tool (CPT) — assigning each driver to their bid or assigned route in the dispatch system, confirming driver start times against the labor plan, processing any last-minute call-out substitutions using the available driver list, and releasing the building's full vehicle complement within the 15-minute dispatch window that prevents late-start overallowed time from accumulating against the center's daily cost plan.
• ORION Exception Management: Monitor the ORION on-road dashboard throughout the delivery day — identifying drivers projecting a missed business delivery commitment based on current stop completion rate, dispatching a service recovery driver or redirecting a nearby driver to rescue the at-risk stops, and documenting the service recovery action in the UPS COMPASS reporting system within two hours of the exception identification.
• Driver Communication & Support: Maintain two-way radio and UPS DIAD message communication with all drivers throughout the delivery window — responding to vehicle breakdown reports by coordinating with the fleet maintenance team, authorizing driver emergency fuel stops, approving overtime extensions for drivers unable to complete their route within standard hours, and managing customer pickup time extension requests from commercial accounts whose shipments are not yet ready at the scheduled pickup time.

Benefits & Perks

UPS Dispatch Supervisors receive a management salary, annual performance bonus, full company-paid medical, dental, and vision benefits, a 401(k) with company match, paid vacation and holidays, and direct access to UPS's operations management development curriculum. The dispatch role is one of the fastest promotion pathways to Package Center Manager within the UPS operations management structure for supervisors who demonstrate consistent dispatch execution quality and driver relations skill.