UPS Inside Sales Representative
Role Based in Laguna Niguel
Snapshot
- Company: UPS
- Worksite: Laguna Niguel, CA
- Core objectives involve your professional skills in Logistics Sales And Account Management.
- Job Title: Inside Sales Representative
- Salary: $22-$34/Hour (approx. $59.3k/Year)
- Impactful work with supportive local leadership.
- Status: New Laguna Niguel listing (actively interviewing).
- Benefits: A comprehensive benefits package is included.
- This Laguna Niguel-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our UPS team in Laguna Niguel, CA is growing.
- Benefit from working in Laguna Niguel, a key hub for the Logistics Sales And Account Management industry.
About UPS & Our Culture
Not every business relationship is built face to face — and at UPS, our Inside Sales Representatives are the revenue-generating voice of the UPS brand for thousands of small businesses across the country who are best reached by phone, video, and email rather than an in-person visit. Our inside sales representative jobs are ideal for high-energy communicators who thrive in a structured outreach environment, want the financial upside of uncapped commissions without the windshield time of field sales, and want the credibility of a Fortune 50 employer behind every pitch. At UPS, inside sales is not a consolation prize for people who could not get a field role — it is a dedicated, fully supported revenue channel with its own quota structure, incentive plan, and promotion ladder into field account management.
What Our Team Says (Employee Reviews)
"I make 60 to 80 outbound calls per day and I genuinely love the work. When a small business owner tells me they have been frustrated with their current carrier for two years and I show them in 15 minutes how UPS can reduce their cost-per-shipment by 18 percent, the close feels effortless. The commission structure is transparent, the quota is achievable with consistent effort, and the progression path from inside to field sales is well-supported by management. Best inside sales representative job I have had for financial upside and sales skill development." - Current Inside Sales Representative, Buffalo, NY.
Role Overview & Responsibilities
As a UPS Inside Sales Representative, you generate and grow UPS shipping revenue from a defined portfolio of small to mid-sized business accounts through structured daily outreach — conducting telephone and video shipping consultations, presenting UPS service solutions, and closing new service agreements entirely through remote communication channels without field travel.
- Structured Daily Outreach: Execute a daily outreach cadence of 60 to 80 outbound calls and 20 to 30 email touchpoints to assigned prospecting and account maintenance lists — working through the UPS CRM system (Salesforce) to log every interaction, record next-step commitments, and maintain a pipeline of active opportunities at each stage of the sales funnel with documented close probability estimates.
- Remote Shipping Consultation: Conduct 15 to 30 minute telephone and video shipping profile consultations with prospects and existing accounts — gathering current carrier spend data, transit time requirements, package volume history, and service pain points — then presenting a UPS solution comparison that quantifies the cost and service improvement the prospect achieves by shifting volume to UPS.
- Account Onboarding & Activation: Manage the post-close onboarding process for newly acquired accounts — facilitating UPS account number setup, coordinating pickup schedule activation, and conducting a 30-day post-launch check-in call to confirm the account is actively shipping and resolve any early-stage service questions before they create churn risk.
Benefits & Perks
UPS Inside Sales Representatives receive a competitive base salary, a monthly commission structure tied to new account revenue and existing account growth, full medical, dental, and vision benefits, a 401(k) with company match, paid vacation, and a structured promotion pathway from inside sales into field Account Executive territory management. Total compensation for a fully ramped Inside Sales Representative ranges between $55,000 and $90,000 annually.
Frequently Asked Questions
How much does the UPS Inside Sales Representative position pay at UPS?
This role offers a pay range of $22 - $34. Actual compensation may vary based on experience, shift, and location within Laguna Niguel.
Where is this UPS Inside Sales Representative job located?
This position is based in Laguna Niguel, CA. UPS has facilities throughout the region, but this specific opening is in Laguna Niguel.
What benefits does UPS offer for this position?
UPS provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
What qualifications do I need for this UPS Inside Sales Representative role?
Most UPS Inside Sales Representative positions at UPS require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
How do I apply for this UPS Inside Sales Representative position in Laguna Niguel?
You can apply directly on this page by clicking the 'Apply Now' button. The application process is quick and typically takes just a few minutes. UPS reviews applications on a rolling basis.
How long does the UPS hiring process take?
The hiring process at UPS is typically fast, often completed within 1-2 weeks. After submitting your application, you may receive a response within a few days. Some positions offer same-week start dates.
