Viola,DE:Customs Broker at UPS | Hiring

Role Based in Viola

Key Information

• Status: New Viola listing (actively interviewing).
• Location: Viola, DE
• Hiring Organization: UPS
• This role centers on your professional skills within the International Trade And Customs Brokerage space in Viola.
• Stable workload with modern tooling and processes.
• Pay: $30-$46/Hour (approx. $79k/Year)
• Role in Viola: Customs Broker
• Benefits: This role offers a competitive benefits package.
• This Viola-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our UPS team in Viola, DE is growing.
• Benefit from working in Viola, a key hub for the International Trade And Customs Brokerage industry.

About UPS & Our Culture

Every international shipment that crosses a border through the UPS network does so because a licensed Customs Broker navigated the regulatory requirements of both the origin and destination country without error. At UPS, our Customs Brokers are the regulatory compliance backbone of UPS Trade Direct, UPS Cross-Border Technology, and UPS Supply Chain Solutions — managing Harmonized Tariff Schedule classification, CBP entry filing, duty calculation, and import/export regulatory compliance for a shipment portfolio that spans pharmaceuticals, electronics, textiles, perishables, and controlled goods across 220 countries. If you are searching for customs broker jobs near me with an employer whose international trade volume gives you daily exposure to the full spectrum of import and export regulatory complexity, UPS is the most professionally credentialing customs brokerage environment in the United States.

What Our Team Says (Employee Reviews)

"Customs brokerage at UPS is the most technically demanding regulatory work I have encountered in 15 years of international trade compliance. On a single morning I may be classifying a pharmaceutical API under Chapter 29, reviewing an FDA Prior Notice for a food shipment, processing a CBP Section 321 de minimis entry, and managing a CBP exam hold on a textile shipment from a country under additional tariff actions. The breadth of commodity exposure here is unmatched, and the UPS compensation for a licensed broker is significantly above the market rate I saw at freight forwarder firms." - Current Licensed Customs Broker, Rochester, NY.

Role Overview & Responsibilities

As a UPS Customs Broker, you manage the regulatory compliance lifecycle of international shipments moving through UPS's brokerage platform — performing HTS classification, preparing CBP entry documents, calculating applicable duties and fees, and ensuring FDA, USDA, and other participating government agency compliance requirements are met before each shipment is released from U.S. Customs and Border Protection hold.

• HTS Classification & Duty Calculation: Classify imported merchandise under the Harmonized Tariff Schedule of the United States (HTSUS) using the GRI classification rules — researching Chapter Notes, Section Notes, Explanatory Notes, and applicable CBP binding rulings to assign the most accurate 10-digit HTS code — then calculating the applicable duty rate, merchandise processing fee (0.3464% ad valorem, minimum $31.67), and harbor maintenance fee for each entry using the UPS Trade Management System.
• CBP Entry Filing & Management: Prepare and file formal CBP consumption entries (CF-7501), informal entries, Section 321 de minimis entries, and TIB (Temporary Importation under Bond) entries in the Automated Broker Interface (ABI) connected to CBP's Automated Commercial Environment (ACE) portal — filing each entry at least two hours before the scheduled cargo release to meet CBP's advance cargo reporting requirement and avoid cargo hold delays.
• PGA Compliance Management: Identify shipments subject to Participating Government Agency (PGA) requirements — FDA Prior Notice for food shipments, FDA drug establishment registration for pharmaceutical imports, USDA APHIS phytosanitary certificates for agricultural products, and FWS CITES permits for controlled wildlife products — collecting the required agency documentation from the importer of record and submitting each PGA message set through ACE before CBP release to prevent regulatory holds that delay cargo and generate shipper penalty exposure.

Benefits & Perks

UPS Customs Brokers receive a premium salary reflecting the required CBP license and regulatory expertise, full medical, dental, and vision benefits, a 401(k) with company match, paid vacation, and UPS's continuing education support for CBP license maintenance and Customs-Trade Partnership Against Terrorism (C-TPAT) certification development. The international trade volume at UPS creates advancement opportunities into trade compliance management, CBP account executive roles, and UPS Supply Chain Solutions leadership positions unavailable at smaller brokerage firms.